Refund Policy

We want you to shop with confidence. This policy explains our refund and return terms.

Cash on Delivery

We offer Cash on Delivery, so you only pay once your order arrives. You may inspect the parcel at the time of delivery.

Damaged, defective, or wrong items

If you receive a product that is damaged, defective, or different from what you ordered, please reach out to us within 48 hours of delivery along with photos. We will arrange a replacement or a refund.

Returns

Unopened products in their original condition may be returned within 7 days of delivery. For hygiene and safety reasons, opened or used items cannot be returned unless they are faulty.

Refunds

Once your return or claim is approved, your refund will be processed within 7–10 working days through your original or an agreed payment method.

How to request a return or refund

Please contact us through the contact options available on our website with your order details, and our team will assist you.